There are different reasons Outlook won't get new messages:-
Check the Spam Folder in Outlook
Guarantee the Sender Is Not in Your Block List
Impair Offline Mode in Outlook
Check Outlook Rules
Clear the Outlook Cache
Utilize a New Outlook Profile
Change Your Email Sorting Options
Read more here:-
https://www.datarecovo.com/outlook-not-receiving-email-how-to-fix/
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